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FREQUENTLY ASKED
QUESTIONS

Common Questions

General Inquiries

Shopusto$ave is an innovative platform that combines a marketplace for buying and selling goods with full-service concierge offerings, including business support, travel services, and customized solutions.

Our platform is designed to enhance your lifestyle by providing convenience for all your buying and selling needs through our marketplace, as well as specialized services through our full-service concierge, ensuring that every experience is efficient and personalized.

BUY or SELL (MARKETPLACE)
Our Buy and Sell services facilitate seamless transactions for properties, real estate, products, and other valuable assets by directly connecting buyers and sellers. We support clients looking to buy or sell through STS’s marketplace features that allow users to list items, browse listings, communicate via in-app messaging, and complete transactions in person or through shipping. Whether relocating and looking for a new home, expanding your real estate portfolio, searching for a hard-to-find luxury bag from the past season, or adding a yacht to your collection, our platform ensures the entire process is efficient and stress-free.

BUSINESS SERVICES
Our business services are crafted to meet the varied needs of today’s individuals and organizations, whether they are startups or well-established enterprises. Recognizing that
each client faces distinct challenges and aspirations, we provide tailored business solutions aimed at fostering growth and efficiency, including back-office support, website design, comprehensive marketing strategies, and other advanced business solutions. We empower businesses at every phase of their journey, equipping them with the essential resources needed to excel in a competitive environment.

TRAVEL SERVICES
Our travel planning services are tailored to meet the unique needs of individuals and groups. Our dedicated team manages every detail, from itinerary planning and flight bookings to hotel accommodations and logistics coordination. Whether you’re organizing a corporate retreat, a business excursion, or frequent business trips, we provide solutions for a seamless travel experience.

CUSTOMIZED SOLUTIONS
Our Customized Solutions provide personalized assistance with household management, lifestyle, and personal arrangements to simplify your life, enabling you to enjoy a more
organized and fulfilling lifestyle while focusing on what truly matters. Whether you need help managing daily tasks, organizing special events, coordinating personal activities, or overseeing household budgeting and staff management, our dedicated team offers tailored support, ensuring that every detail is handled thoughtfully.

BUY OR SELL (MARKETPLACE)

Our Buy or Sell services cater to individuals and businesses seeking an easy way to buy or sell their products and properties. This includes busy
professionals, business owners, and anyone looking to clear out valuable items or efficiently manage inventory. We simplify the process, making transactions quick and hassle-free, allowing clients to focus on what matters most.

BUSINESS & TRAVEL SERVICES

Our Business & Travel services are designed for individuals and businesses of all sizes, from startups to established enterprises. We cater to entrepreneurs, executives, and teams seeking to streamline their operations and enhance productivity.

CUSTOMIZED SOLUTIONS

Our Customized Solutions concierge services cater to individuals seeking tailored support for their specific needs. Ideal for busy professionals and those
needing assistance with household management, lifestyle, and personal arrangements, we offer personalized support to help clients streamline processes, achieve their goals efficiently, and maximize their time for their other daily priorities.

Users can easily create listings for items they want to sell, and potential buyers can browse the platform to find items of interest. The transaction process is designed to be simple and efficient.

We provide a variety of concierge services, including tailored business support, travel planning, and customized solutions to meet your specific needs.

To get started, simply sign up for an account on our platform. Once registered, you can explore the marketplace to create listings and search for items you need, or access our concierge services.

Absolutely! Our concierge services are categorized by sector: business, travel, and customized solutions. Our customized solutions are designed to be flexible and tailored to your specific requirements. Please contact our team for more details on how we can assist you.

If you encounter any issues, please reach out to our customer support team. We are here to help resolve any concerns you may have.

You can contact our customer support team via email at (support email) or through the contact form on our website. We aim to respond to all inquiries promptly.

Yes, creating an account is required to buy or sell items on our marketplace. This helps us maintain security and improve your experience.

We accept various payment methods, including credit/debit cards and secure payment services. Please check our payment page for the most current options per service.

Yes, our concierge services are available to all customers, whether or not you participate in the marketplace.

We welcome your feedback! You can share your thoughts through our feedback form on the website or contact our customer support directly.

Currently, our marketplace and concierge services are available in [specific regions/ countries]. Please check our website for details on service availability in your area.

Our concierge services are priced based on the specific service requested. Please contact us for a detailed quote tailored to your needs.

Absolutely! We value user input and welcome suggestions for services or features. You can submit your recommendations through our feedback form.

Version 1: We don’t have a mobile app at the moment, but our website is fully functionaland accessible on mobile browsers. An app is coming soon, so please stay tuned!

Version 2: Yes, we offer a mobile app for both iOS and Android. You can download it from the App Store or Google Play to access our services on the go.

Version 1: No, we currently do not offer a referral program. However, we appreciate your interest and encourage you to stay connected for future updates, as our marketing team is actively working on introducing a referral program soon.

Version 2: Yes, we offer a referral program where you can earn rewards for referring friends to our platform. Check our website for details on how to participate.

Our customer support team is available from [specific hours and days]. Please refer to our contact page for more information.

Yes, users must be at least (18) years old to create an account and use our marketplace services.

To request concierge services, simply fill out the service request form on our website or contact our support team directly with your needs.

Our concierge services are available during standard business hours. For urgent requests outside of these hours, please contact us, and we will do our best to assist you.

Charges for concierge services vary depending on the service requested. We provide a detailed quote before you proceed.

Yes! Our concierge services are tailored to meet your specific needs. Just let us know what you’re looking for, and we’ll create a customized solution

If you have additional questions, please reach out to our customer support team via email or through our contact form, and we’ll be happy to assist you.

We recommend requesting services as early as possible to ensure availability, particularly for group travel planning and bespoke requests within our customized solutions.

If you need to cancel or reschedule, please contact us as soon as possible. Our cancellation policy will apply.

You can track the status of your concierge requests through your account dashboard or by contacting our support team for updates.

Yes, STS is free to download and use for both buyers and sellers, although there are optional fees for promotional services and shipping.

STS uses encryption and secure payment methods to protect user information. Our policies are designed to maintain safety and privacy for all users.

Buy And Sell (Marketplace)

You can buy or sell a wide range of items, including vehicles, luxury goods, real estate, and much more.

Yes, there may be fees associated with transactions. Although posting is free in many categories (smaller items), but some sections, such as job listings, vehicles, and real estate, may require a fee. Please refer to our pricing page for detailed information on fees related to buying, selling, and concierge services.

We prioritize user safety by implementing secure payment processes and verifying transactions. Additionally, we encourage users to communicate through our platform to maintain a safe environment. For transactions that require meet-ups, choose well-lit, public locations such as STS’s recommended Community MeetUp Spots. If possible, bring a friend and avoid sharing personal information.

To list an item, log in to your account, navigate to the marketplace section, and follow the prompts to create a listing. You’ll need to provide details about the item and upload images.

Yes, you can edit or remove your listing at any time through your account dashboard.

We encourage users to communicate through our platform and to review seller ratings and feedback. If you suspect any fraudulent activity, please report the user and the item to STS through the “Report” feature in the app. Avoid transactions that involve (wiring money) or providing financial information.

If there are issues with a transaction, please contact our customer support team. We will investigate and work to resolve the situation according to our policies.

Shopusto$ave does not provide guarantees or warranties on items sold through the marketplace. We recommend that buyers conduct their own due diligence

Yes, you can track your orders and transactions through your account dashboard, where you can view your purchase history and status updates.

If you receive a damaged item, please contact our customer support team within [specific time frame] to report the issue. We will guide you through the return process.

Yes, certain items are prohibited from being sold on our platform, including illegal items and those that violate our policies. Please refer to our guidelines for a complete list.

Our marketplace is updated in real-time, so new listings and changes are reflected immediately. We encourage users to check frequently for the latest items.

We implement various safety measures, including secure payment processing, user verification, and a rating system to help users make informed decisions.

Currently, our marketplace is designed for users in [specific regions/countries]. Please check our website for any updates regarding international availability.

Yes, you can sell items on behalf of another person, but please ensure you have their permission and provide accurate information in the listing.

If you suspect any fraudulent activity, please report by tapping the item or user profile and select “Report” to notify STS customer support team immediately. We take such matters seriously and will investigate promptly.

You can leave a review by visiting the seller’s profile or the service page after completing a transaction. Your feedback helps other users make informed decisions.

If you need to cancel a transaction, please contact the other party involved and inform our customer support team. Cancellation policies may apply.

Version 1: Shipping options vary by seller. Please check the individual listing for shipping details, or contact the seller directly for arrangements.

Version 2: Sellers can offer shipping options for buyers. The buyer pays for the shipping label through the app, and the seller ships the item within the specified timeframe.

Search for the item you’re interested in, send the seller a message, and coordinate for pickup or delivery. You can make the transaction directly through the app.

Yes, you can communicate with sellers through our platform to negotiate prices, provided the seller is open to offers.

Yes, STS charges a service fee for items sold with shipping. The fee is typically a percentage of the sale price.

In the event of a dispute, we encourage both parties to communicate directly. If needed, our support team can mediate and provide guidance based on our policies.

We occasionally offer promotions and discounts. Please subscribe to our newsletter or check our website for current offers.

If you accidentally list an item twice, you can delete one of the listings through your account dashboard.

Yes, you can save items to your favorites for easy access later. Simply click the “favorite” button on the listing page.

There may be limits on the number of items you can list at one time. Please check our listing policy for specific guidelines.

Listings can be flagged or removed for violating STS’s posting rules, such as selling prohibited items or using misleading images or descriptions.

App Feature(s)

  1. What is Advance Boost / Promote Elite (its like Promote Plus) on STS app?Advance

Boost / Promote Elite is a subscription feature that boosts the visibility of your listings, making them more likely to be seen by potential buyers.

Business Services

Version 1: Our business support services include back office support, website design services and marketing services. Contact us for a full list tailored to your needs.

Version 2: We provide a diverse array of business solutions, structured into tiered packages to cater to the unique needs of both individuals and organizations. Each package is thoughtfully customized to meet specific requirements, ensuring our clients receive the most pertinent support.

Version 1

To begin, reach out to us via our Contact Us page with your preferred package along with other details regarding your requirements. Our team will promptly provide a comprehensive overview of the features and benefits tailored to your selection, ensuring alignment with your objectives. Once your package is confirmed, we’ll move ahead with the service implementation, providing all essential tools and resources.  

Version 2

Our process begins with an initial consultation to gain insights into your distinct challenges and objectives. Based on this discussion, we guide you in selecting the tiered package that best fits your needs. Each package details the services available, allowing us to deliver impactful solutions that enhance efficiency, promote growth, and provide essential resources for your business success.

Version 3

Step 1: Reach Out to Us

Send us a message with your desired package and provide any relevant details regarding your needs.

Step 2: Consultation & Package Overview

Our team will reach out to you immediately to discuss your selected package and provide a comprehensive summary of its features and benefits. We will present the inclusions of your chosen package, highlighting how it aligns with your objectives.

Step 3: Your Questions Matter

We’re here to provide clarity! Ask us anything—our team is eager to ensure you have all the information you need.

Step 4: Confirmation of Tier Selection

Once you are satisfied with the information provided, confirm your package selection to proceed.

Step 5: Implementation of Services

Our team will begin delivering the tailored services outlined in your package, equipping you with the necessary resources to achieve your goals efficiently. We look forward to supporting your success!

We take privacy seriously and have strict confidentiality agreements in place to protect all sensitive information you share with us.

Version 1:

As of now, we offer packages for our business services. If you are interested in personalized business support, please contact our team for more details.

Version 2:

Yes, we can help you establish effective remote work solutions, including technology setup, communication tools, and workflow management.

Version 1:

As of now, we offer packages for our business services. If you are interested in personalized business support, please contact our team for more details.

Version 2:

Yes, we provide consulting services to help businesses improve efficiency, strategy, and operations. Please reach out for specific areas of expertise.

Version 1:

As of now, we offer packages for our business services. If you are interested in personalized business support, please contact our team for more details.

Version 2:

Yes, we can provide guidance on compliance and regulatory matters. Please reach out to discuss your specific needs.

Version 1:

As of now, we offer packages for our business services. If you are interested in personalized business support, please contact our team for more details.

Version 2:

Yes, we offer training and onboarding services tailored to your organization’s requirements.

Yes, we offer consultations to discuss your specific business needs. Please contact us to schedule a convenient time.

Our rates vary depending on the specific services requested. We provide a detailed quote based on your needs after an initial consultation.

We prioritize urgent requests and will do our best to accommodate them. For immediate assistance, please contact us directly. For our active clients, we assign a dedicated key account manager to oversee your needs and ensure a seamless experience.

Yes, we provide regular updates on the progress of your requests and are always available to address any questions or concerns. Additionally, we will assign key account managers to oversee the transaction and ensure everything runs smoothly.

Version 1:

We offer flexible service agreements tailored to your needs. Whether you require short-term assistance or ongoing support, we can accommodate your preferences.

Version 2:

Our Full Concierge Services, covering BUSINESS SERVICES, TRAVEL SERVICES, and CUSTOMIZED SOLUTIONS, offer flexible service agreements tailored to meet your unique needs. While we accommodate short-term assistance and ongoing support for most services, a minimum contract length is required specifically for Business Services to ensure continuity and optimal value.

Absolutely! We recognize that every business has unique needs. We aim to work closely with you to create bespoke solutions that align with your requirements and specific goals. Please note that additional fees may apply for services beyond the original scope.

We prioritize customer satisfaction and maintain high standards by employing experienced professionals and continuously seeking feedback to improve our services. Our team is dedicated to delivering exceptional results for our clients.

Version 1:

You can reach us through the contact form on our website, email us at [info@shopustosave.com], or call us at [company phone number]. We’re here to help!

Version 2:

You can reach us through the contact form on our website or by emailing us at [info@shopustosave.com]. For active clients, please feel free to contact your assigned Key Account Manager for any further inquiries regarding your project.

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“,”_border_hover_border”:””,”_border_hover_width”:{“unit”:”px”,”top”:””,”right”:””,”bottom”:””,”left”:””,”isLinked”:true},”_border_hover_width_tablet”:{“unit”:”px”,”top”:””,”right”:””,”bottom”:””,”left”:””,”isLinked”:true},”_border_hover_width_mobile”:{“unit”:”px”,”top”:””,”right”:””,”bottom”:””,”left”:””,”isLinked”:true},”_border_hover_color”:””,”_border_radius_hover”:{“unit”:”px”,”top”:””,”right”:””,”bottom”:””,”left”:””,”isLinked”:true},”_border_radius_hover_tablet”:{“unit”:”px”,”top”:””,”right”:””,”bottom”:””,”left”:””,”isLinked”:true},”_border_radius_hover_mobile”:{“unit”:”px”,”top”:””,”right”:””,”bottom”:””,”left”:””,”isLinked”:true},”_box_shadow_hover_box_shadow_type”:””,”_box_shadow_hover_box_shadow”:{“horizontal”:0,”vertical”:0,”blur”:10,”spread”:0,”color”:”rgba(0,0,0,0.5)”},”_box_shadow_hover_box_shadow_position”:” “,”_border_hover_transition”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_switch”:””,”_mask_shape”:”circle”,”_mask_image”:{“url”:””,”id”:””,”size”:””},”_mask_notice”:””,”_mask_size”:”contain”,”_mask_size_tablet”:””,”_mask_size_mobile”:””,”_mask_size_scale”:{“unit”:”%”,”size”:100,”sizes”:[]},”_mask_size_scale_tablet”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_size_scale_mobile”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_position”:”center center”,”_mask_position_tablet”:””,”_mask_position_mobile”:””,”_mask_position_x”:{“unit”:”%”,”size”:0,”sizes”:[]},”_mask_position_x_tablet”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_position_x_mobile”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_position_y”:{“unit”:”%”,”size”:0,”sizes”:[]},”_mask_position_y_tablet”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_position_y_mobile”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_repeat”:”no-repeat”,”_mask_repeat_tablet”:””,”_mask_repeat_mobile”:””,”hide_desktop”:””,”hide_tablet”:””,”hide_mobile”:””,”_attributes”:””,”custom_css”:””},”defaultEditSettings”:{“defaultEditRoute”:”content”},”elements”:[],”widgetType”:”heading”,”editSettings”:{“defaultEditRoute”:”content”,”panel”:{“activeTab”:”style”,”activeSection”:”section_title_style”}},”htmlCache”:””}]}Please reach out directly through our Contact form on our website or email us at [info@shopustosave.com]. You can also follow our other social media channels to stay updated on the latest news.

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Let us know your needs, and we’ll customize a service package tailored to your requirements.

Travel Services

Version 1:

We offer a range of travel services, including itinerary planning, flight and accommodation bookings, transportation arrangements, and travel advice.

Version 2:

We offer a wide range of travel services, organized into tiered packages to accommodate the unique needs of both individuals and organizations. Each package is carefully tailored to address specific travel requirements, ensuring our clients receive the most relevant support for their journeys.

With a focus on tailored service, we offer tiered packages for both groups and solo business travelers, ensuring that travel is efficient, enjoyable, and stress-free. (insert rates here: Essential Travel vs. Premium Travel)

Additionally, bespoke travel arrangements for discerning clients can be requested through our customized solutions service (insert link to customized solutions page), allowing us to meet specific preferences and requirements for a truly unique travel experience.

Yes, we can assist in planning group travel arrangements, including accommodations, transportation, and activities for all participants. Please note that we offer tiered packages tailored to different types of travel arrangements. If your desired travel request is not listed, an additional fee will apply.

Absolutely! We aim to accommodate all special requests. Please let us know your needs when planning your travel. Additionally, we offer tiered packages tailored to various types of travel arrangements. If your desired travel request is not included, an additional fee will apply.

Yes, we can assist with the application process for travel visas and other necessary documentation for your trips. Please see our tiered packages for details on the specific services included and to find the option that best meets your needs.

We partner with a network of trusted providers to secure the best accommodations and transportation options that align with your preferences and budget, all while adhering to our tiered packages.

If your travel plans change, please get in touch with our (travel support team) immediately, and we will work to make the necessary adjustments. We are committed to assisting you in navigating any changes to your travel plans. Additionally, please be aware that we have a contract in place regarding force majeure events, unavoidable emergencies, unforeseen circumstances, and last-minute changes. This contract outlines our policies and procedures for managing situations beyond our control, such as natural disasters, political unrest, or other emergencies that may affect your travel plans. We encourage you to review this information to understand how it may impact your travel arrangements and the support we can provide in such cases.

Version 1:

You can reach us through the contact form on our website, email us at [info@shopustosave.com], or call us at [company phone number]. We’re here to help!

Version 2:

You can reach us through the contact form on our website or by emailing us at [info@shopustosave.com]. For active clients, please feel free to contact your assigned Key

Account Manager for any further inquiries regarding your project.

Please reach out directly through our Contact form on our website or email us at

[info@shopustosave.com]. You can also follow our other social media channels to stay updated on the latest news.

Facebook: https://www.facebook.com/sh0pustosave

Instagram:https://www.instagram.com/shopustosave/

Linkedin: https://www.linkedin.com/company/shop-us-to-save/

TikTok: https://www.tiktok.com/@shopus_tosave

Let us know your needs, and we’ll customize a service package tailored to your requirements.

customized services

We typically need details about your goals, preferences, budget, timeline, and any specific requirements you may have.

We offer a variety of customized solutions, including household management, assistance in personal and lifestyle management. Let us know your specific needs, and we’ll create a tailored approach to meet them.

The timeline for delivering a customized solution depends on the complexity of your request. Generally, we aim to provide an estimated timeline within _-_ business days after assessing your specific needs.

Yes, we provide follow-up support to ensure the solution is meeting your needs and to make any necessary adjustments. Each client is assigned a dedicated (Client Relationship manager) to address any concerns, oversee the project’s progress, and ensure that you receive the highest level of service throughout your experience with us.

We use a thorough assessment process to understand your needs and regularly review and refine our solutions to ensure quality and effectiveness. Additionally, we have a contract prior to roll-out that outlines our commitment to delivering the highest standards of service and performance. This contract also details the parameters for regular evaluations and adjustments to our solutions, ensuring that we consistently meet your expectations and adapt to changing requirements.

Version 1:

You can reach us through the contact form on our website, email us at

[info@shopustosave.com], or call us at [company phone number]. We’re here to help!

Version 2:

You can reach us through the contact form on our website or by emailing us at

[info@shopustosave.com]. For active clients, please feel free to contact your assigned Key

Account Manager for any further inquiries regarding your project.

Please reach out directly through our Contact form on our website or email us at

[info@shopustosave.com]. You can also follow our other social media channels to stay updated on the latest news.

Facebook: https://www.facebook.com/sh0pustosave

Instagram:https://www.instagram.com/shopustosave/

Linkedin: https://www.linkedin.com/company/shop-us-to-save/

TikTok: https://www.tiktok.com/@shopus_tosave

Let us know your needs, and we’ll customize a service package tailored to your requirements.

Customer Service (Technical Support)

(Sample answer only as this should fall under IT): If you need to reset your password, go to the login page and click on “Forgot Password.” Follow the instructions sent to your registered email to create a new password.

(Sample answer only as this should fall under IT): If you forget your username, please contact our customer support team, and we will assist you in retrieving it.

(Sample answer only as this should fall under IT): Yes, you can change your account email address in your account settings. Make sure to verify the new email after updating.

(Sample answer only as this should fall under IT): You can update your payment information in your account settings under the “Payment Methods” section.

(Sample answer only as this should fall under IT): You can unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any email or by adjusting your email preferences in your account settings.

Yes, you can deactivate your account by going to the (app’s) settings and selecting the option to close your account.

We welcome suggestions! You can submit your ideas through our feedback form available on our website.

                                        ─ OUR SOCIAL MEDIA

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